The next generation of water mitigation networks powered by LocationAware
Our co-founder was President of Alacrity Services, one of the first contractor networks, for four years. The following six years he was co-founder and President of Genesis Solutions Design as a spin-off of Alacrity and we developed much of the software on which Alacrity and some insurance carriers rely every day.
When a Fortune 100 company acquired Alacrity and Genesis Solutions, he seized the opportunity and co-founded a new company and set out to build a better, more efficient solution. This solution relies upon simplicity to request service, a mix of human intervention coupled with superior technology creating delighted customers. The result is a consumer centric, professional contractor-based network that adjusters, consumers, agents and contractors alike can initiate at a fraction of the cost of models of yesteryear.
As mentioned, technology has played a part in the changing of many industries including ours. GPS allows location of homes with geocoding. Apps are a great way to hail a cab and track pickup locations. Instant customer surveys measure consumer reaction to service providers. As a result, it’s been said that 82% of consumer decisions now are made based on fellow customer ratings, which makes perfect sense. We took all of these factors into account over the last three years in developing our new solution.
Quite simply, we developed maps that display on a web site, yours, ours or both, the location of a consumer in need of water mitigation help the moment they land on our site. At the same time all of the contractors in our network use our App to display their office location as well as field technicians within a 40-mile radius of that consumer. With the click of a button they can auto request the closest contractor or hover over the office and mobile icons to view the names, quickly review their profile and make their selection. Both methods have a simple request form, in which email, address, and property ownership are validated to avoid “false alarms”. Your company receives instant notification and our technology keeps you both in the loop from that point on. At the end of the first day, when your responder is 800 yards away, a customer satisfaction survey is triggered
with one question, a response box and star rating. Our experience has shown a positive response on over 90% of the surveys.
Our management team has years of experience in the industry, from claims adjusting to ownership of independent adjusting firms to the C-Suite of established managed networks. Our technology side has some of the brightest minds in their respective areas of expertise. Together with the best contractors it is a winning combination.
We have been running a pilot program in Arkansas for the last 6 months, thanks to a progressive insurance company, allowing us to fine tune and perfect our model. We are now expanding, looking for the best contractors to complete our network. At some point we may cap the number of contractors for a given area so move quickly to ensure your spot. We will actively be marketing agents, consumers, and insurance companies. The majority of claims are self-directed by policy holders which is where our initial major focus will be.
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